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Booking Request Cancellation

As long as your booking request hasn’t been accepted by the technician, you can withdraw (cancel) the request. You won’t be charged for the booking request.

But, if you cancel after the booking request has been accepted, your reservation will be subject to the terms of our cancellation policy. If you need to cancel your reservation (an accepted booking request) refer to this article instead.

You can withdraw a pending booking request by emailing [email protected] and requesting such. If the request is still pending you will not be charged any cancellation fees.

Effective 5/01/2018



Cancellation Policy

 If you need to postpone or reschedule your current date email us immediatly at [email protected]


Our cancellation policy varies by the amount of notice provided, as detailed below.

 If you want to cancel a booking request see this article.

7 DAYS (OR MORE) NOTICE

There is no fee to cancel your reservation when at least (7) days notice is provided.

LESS THAN 7 DAYS NOTICE

A $50.00 (per reservation) cancellation fee will be charged in the event that you need to cancel your reservation and are providing less than (7) days notice. The cancellation fee will be subtracted from your original deposit amount and the remaining balance, if any, will be refunded to your credit card.

LESS THAN 24 HOURS NOTICE

Cancellation requests received less than 24 hours prior to your scheduled service are subject to a $150.00 (per reservation) No Show Fee, in addition to the $50.00 cancellation fee.

RESERVATION ABANDONMENT

Reservation abandonment occurs when the technicians are unable to provide services despite being dispatched or having already arrived at the designated address provided by the customer. Examples of this could include:

1. The customer is not at the designated location or is not prepared for services to be provided

2. The technicians are unable to reach the customer using the contact information provided by the customer, or the customer fails to respond to contact attempts

3. No  materials is available on site for the technicians to service..

Any of the above will result in a scheduled service having to be abandoned and will thus incur a $150.00 ‘No Show Fee’ in addition to the $50.00 cancellation fee.

HOW TO CANCEL

You can submit a cancellation request by calling (336) 693-1891 or by emailing [email protected] . Please be sure to include your confirmation number as this will be necessary to process your request.

Effective 5/01/2018

Terms and conditions:

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer herein authorizes B&L LABOR SERVICES LLC to collect payments by any means necessary in compliance with any law, to include small claims, any attorney fees, any fees occurred to obtain payment. If no payment is received, civil action may be taken and a 50% up-charge of overall bill will be applied.

Refund/Return Policy

Customers are entitled to be refunded based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If the service is unsatisfactory, a written explanation is needed before and job may be considered for a refund. Buyer must take into account the description of the service before requesting a refund. If the services received matches the description by B&L LABOR SERVICES LLC and the buyer is unsatisfied, B&L LABOR SERVICES LLC is not responsible for refund. Refunds are granted on a case-by-case basis.

Complaints

Any complaints about services or B&L LABOR SERVICES LLC may be sent to our support team: [email protected] or (336) 693-1891. There is no guarantee of a resolution. Each case will be looked at individually, and the B&L LABOR SERVICES LLC will be in contact as well.